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How to Use Tags to Organize Questions

As you add more questions to track in Knowatoa, tags help you group and filter them so you can focus on what matters. You can tag questions by topic area, funnel stage, product line, or any other grouping that makes sense for your business.

What Are Tags?

Tags are labels you create and assign to your tracked questions. Each question can have multiple tags, and you can filter your question list and dashboard views by tag.

Common ways to use tags:

  • By product or service — “Enterprise Plan”, “Free Tier”, “API”
  • By topic area — “Pricing”, “Security”, “Getting Started”
  • By funnel stage — “Awareness”, “Consideration”, “Decision”
  • By priority — “High Priority”, “Quick Win”, “Monitor”

Creating Tags

  1. Navigate to the Questions page for your site.
  2. Select one or more questions using the checkboxes.
  3. Click the Tags button in the toolbar that appears.
  4. Type a new tag name and press Enter to create it, or select an existing tag from the dropdown.
  5. The tag is immediately applied to the selected questions.

Filtering by Tag

Once you have tagged questions, you can filter your views:

  • On the Questions page, use the tag filter dropdown to show only questions with a specific tag.
  • On the Overview dashboard, use the tag filter to narrow visibility, sentiment, and citation data to questions with a specific tag.

This is useful when you want to see how your brand performs for a specific product line or topic area across all AI models.

Managing Tags

  • To remove a tag from a question, select the question, click Tags, and deselect the tag.
  • To delete a tag entirely, go to the Questions page, open the tag filter, and click the delete icon next to the tag name. This removes the tag from all questions.
  • Tags are scoped to each site — different sites have their own independent tag lists.

Tips

  • Start with a small number of broad tags rather than many specific ones. You can always add more later.
  • Tags work well alongside the priority scoring system — use tags for categorical grouping and priority scores for ranking within those groups.
  • If you have 100+ questions, tags make it much easier to find and review specific subsets.